Frequently Asked Questions (FAQ)

1. What products does DCarcades offer?

We specialize in handcrafted custom arcade machines and virtual pinball cabinets. Each unit is built with attention to detail, premium artwork, and top-tier components for the ultimate gaming experience.

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2. Are your machines plug-and-play?

Yes! All our machines are fully configured, tested, and ready to play right out of the box. Just plug it in and start gaming.

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3. Can I customize my arcade or pinball machine?

Absolutely. We offer customization options for cabinet design, artwork, lighting, controls, and more. Let us know your vision, and we’ll bring it to life.

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4. How long does it take to build and ship a machine?

Build times vary depending on the complexity of your order, but most machines are completed and shipped within 3 to 4 weeks. We’ll keep you updated throughout the process.

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5. Do you offer financing or payment plans?

Yes! We partner with Affirm, After Pay, and Klarna so you can buy now and pay over time with flexible monthly payments. Just select the service of your choice at checkout.

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6. What games are included on your machines?

Each system is compatible with hundreds to thousands of classic arcade and pinball games. You may also be able to add your own ROMs if desired.

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7. Do you ship nationwide?

Yes, we ship across the continental U.S Free of charge on all orders. Shipping rates for CAN are calculated prior to order (please contact us first). Local delivery and pickup options may be available depending on your location.

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8. Is there a warranty included?

Yes, all machines come with a standard 1 year limited warranty on defective computer parts and labor. Extended warranties and support plans are available upon request.

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9. What if my machine arrives damaged or doesn’t work properly?

We stand by the quality of our work. If your order arrives damaged or defective, contact us immediately and we’ll make it right—whether it’s a repair, replacement.